Shipping Policy

Thank you for choosing Metro Agency for your automobile spare parts needs. We strive to provide excellent service to our customers, including timely shipping and delivery of your orders. Please read the following shipping policy carefully to understand how we handle shipping and delivery of your purchases:

Shipping Process:

• Order Processing: Once your order is placed, our team begins processing it promptly. Orders are typically processed within 1-2 business days.

• Shipping Methods: We offer various shipping methods to accommodate your needs, including standard shipping, expedited shipping, and international shipping options. The available shipping methods may vary depending on your location.

• Shipping Providers: We partner with reliable shipping carriers to ensure safe and timely delivery of your orders. The shipping carrier for your order will be determined based on factors such as your location, shipping method selected, and the size/weight of your package.

• Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery online.

Shipping Times:

• Domestic Shipping: For orders within India, standard shipping typically takes 3-7 business days for delivery. Expedited shipping options are available for faster delivery.

• International Shipping: For international orders, shipping times may vary depending on the destination country and chosen shipping method. Please note that additional customs clearance procedures may cause delays beyond our control.

Shipping Costs:

• Domestic Shipping: We offer free standard shipping on all orders within India. Expedited shipping options may incur additional charges based on the selected shipping method and delivery location.

• International Shipping: Shipping costs for international orders are calculated based on factors such as the destination country, package weight, and selected shipping method. You can view the shipping costs at checkout before completing your purchase.

Return Policy:

We want you to be completely satisfied with your purchase from Metro Agency. If for any reason you are not satisfied with your order, you may return it within 7 days of receiving your purchase for a refund or exchange. Please note the following guidelines for returns:

• Return Authorization: Before returning any item, please contact our customer service team to request a return authorization. Returns without prior authorization may not be accepted.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

• Return Condition: Returned items must be in their original condition, unused, and with all original packaging and tags intact. We reserve the right to refuse returns that do not meet these criteria.

• Refund Processing: Once your return is received and inspected, we will process your refund or exchange promptly. Refunds will be issued to the original payment method used for the purchase.

Contact Us:

If you have any questions or concerns about our shipping policy, return policy, or any other aspect of your order, please don’t hesitate to contact us. You can reach our customer service team at:

• Phone: +91 95352 08369
• Email: metrogentech@gmail.com

We are here to assist you and ensure that your shopping experience with Metro Agency is a positive one. Thank you for choosing us for your automobile spare parts needs!